🍒 order processing

any order for products in stock will take 2-7 days to process. you’ll get an email when your order is confirmed, shipped (with tracking number) and arrived! please check the spam folder if you didn’t receive any email after ordering!!

double check your address before placing order to ensure safe delivery! if there’s any mistakes with the order (e.g. wrong address or item quantity) or you need to cancel it, contact me within 24 hours of ordering and i will help fix the issues, after this time the order may have been processed and cannot be changed.

🍒 shipping info

all shipment will be shipped from hong kong.

all international shipment will be delivered thru Hongkong Post (e-Express+ service) which offers more affordable shipping fees. due to Hongkong Post’s policy, shipping to the USA and middle east is not available atm, i'll explore more shipping carriers in the future and update if anything opens up !!

for SF Express, the shipping rates charged is for home delivery so please enter your home address instead of store or pickup point address

🍒 duties & taxes

i'm not responsible for any additional tax charges (e.g. duties or import tax) that may apply in your country, and they won’t be charged at checkout. these fees (if applicable) will be the responsibility of the buyer when the shipment is delivered.

🍒 damaged or missing mail

once the order is shipped i’ll not be responsible for any shipping errors due to postal handling, but you can still contact me if there’s any concerns and i will try my best to assist!

if any unclaimed packages is returned to me, i can resend the package but the reshipping costs will be the responsibility of the buyer.

🍒 refunds & returns

all sales are final, so refunds/returns/exchanges after the order is fulfilled will not be accepted.

if there’s serious problem with the products, please DM me thru insta (@ch.3.rb_) or email me at bythech.3.rrytree@gmail.com for follow up <3